AI Receptionist for Veterinarians
Viyo answers when your team is in surgery or a consult, books wellness and sick visits, and flags worried owners so urgent pets are seen first.
Keep your clinic number and your emergency referral rules.
Anxious owners call the moment something feels wrong
A vet clinic phone is a mix of routine bookings and moments when a pet needs help now.
- 01
Nobody can pick up during surgery and consults
Owners with a limping or vomiting pet do not want a recording, so they phone another hospital.
- 02
Evening and weekend worries go unanswered
Pets get into trouble after hours, and owners need to know whether to wait or head for an emergency vet.
- 03
Booking a vaccination or wellness visit is a chore
Species, age, and the reason for the visit all decide the length and the room, and the details take time to gather.
- 04
Emergencies sound the same as routine calls
A poisoning or a bloated belly can be buried among prescription pickups and food questions.
Everything Viyo handles for pet owners
Friendly, patient, and clear about when a pet should be seen right away.
Veterinary workflows for the front desk
Configured around your species, services and emergency referral protocol.
New pet appointment
Get first visits booked with full details.
- Ask the pet's name, species and age.
- Note the reason for the visit and any current symptoms.
- Offer a slot with the right veterinarian.
- Text the confirmation and new-client form.
Urgent pet case
Point worried owners to the fastest safe option.
- Ask what happened and what the pet is doing now.
- Match signs against your urgent list.
- Alert the on-duty team or direct the owner to your emergency referral.
- Log the case for follow-up.
Vaccine and recall reminders
Keep pets up to date on routine care.
- Identify the pet from the owner's record.
- Find the next vaccine or wellness slot.
- Confirm and send a reminder.
After-hours triage message
Guide callers when the clinic is closed.
- Answer with your closed-hours message.
- Screen for emergencies using your list.
- Refer urgent cases to your chosen emergency hospital.
- Queue routine requests for the morning.
A worried owner, guided calmly
Hi, my dog Biscuit just ate a bunch of grapes off the counter. I am freaking out a little.
I understand, let me help you get this to the right person quickly. How big is Biscuit, and about when did he eat them?
He is a Labrador, about thirty pounds over what he should be, and it was maybe twenty minutes ago.
Thanks. Is he vomiting, weak, or acting differently right now?
He seems fine so far.
Grapes can be dangerous for dogs, so I am marking this urgent. Dr. Nguyen can see him at 6:15 PM tonight. Can you bring him now?
Yes, I can be there in ten minutes.
Good. I am alerting the team so they are ready for you. May I have your name and a number in case we get disconnected?
Dana Whitfield, and my number is the one I am calling from.
Thank you, Dana. Biscuit is booked for 6:15 PM tonight. Please bring the grape packaging if you still have it.
What changes for your hospital
Urgent pets are spotted early
Emergency signals are recognised and escalated even when everyone is in the treatment area.
Owners feel heard
A calm voice answers straight away, which matters when someone is worried about an animal.
Less phone time for technicians
Your team keeps its hands on patients while routine bookings run in the background.
Cleaner records from the first call
Species, age and reason for the visit arrive filled in before the appointment.
Ready for your clinic, step by step
Tell Viyo about your practice
Share species you treat, services, hours and what counts as an emergency.
Connect your calendar and line
Link scheduling and decide when calls go to Viyo, such as busy, closed or all.
Test emergency and routine calls
Run sample scenarios with your vets and refine the wording.
Launch and review recaps
Read each summary, then adjust as your clinic learns what owners ask.
Works with your clinic's existing tools
Bookings and notes land where your team already looks.
Call a Viyo agent as a veterinarians customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, my dog ate something he should not have and I am worried.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Veterinarians: what you'll want to know
Does the AI diagnose a pet or recommend treatment?
No. It collects what the owner describes and routes the call. Diagnosis and treatment decisions stay with your veterinarians.
What happens if a pet is in an emergency?
It follows your urgent list, alerts the on-duty team, and where you choose, points the owner to your preferred emergency hospital.
Can it handle exotic pets or unusual species?
You set which species you see. It records the details for any others and routes them to staff or a referral you name.
What if an owner asks something it cannot answer?
It says so plainly, takes a note and a callback number, and hands the question to the right team member.
Can I get a person on the line when I want one?
Yes. You control which calls transfer to staff, and an owner can ask for a human at any point.
Do I keep my current clinic number?
Yes. Owners keep dialling the number they know, and you forward calls to Viyo as you see fit.
Be there for pet owners when they call
Hear how Viyo handles a worried owner, then decide when it should start picking up.