AI Receptionist for Home Service Businesses
Whether you clean, repair, landscape or renovate, your crew is out working when customers call. Viyo answers, gets the job details and books the estimate so the lead stays yours.
Keep your number. Urgent calls go to whoever you choose.
Your crew is on site, your phone is not
Home service work is hands-on, which makes answering hard.
Enquiries go unanswered during jobs
Owners and crew leads cannot step away from a roof, a lawn or a kitchen to take a call. The homeowner books the company that replied first.
Evening and weekend requests slip away
Most homeowners look for help after work or on a Saturday morning. If nobody answers then, the lead is gone by Monday.
Estimate scheduling drags on
Coordinating a site visit around crew routes and the customer's day takes several calls. Some leads stall before they are ever booked.
Big projects look like small ones on the phone
A full repaint and a quick touch-up sound alike in a voicemail. Without questions up front, your best estimator's time goes to the wrong jobs.
Calls routed the way you would do it
Set different paths for different kinds of requests.
New estimate request
A homeowner wants pricing for a project.
- 1Ask what work is needed and how large the space is.
- 2Check the address is inside your service area.
- 3Book a site visit with the estimator.
- 4Send the job card to your team.
Urgent damage or hazard
Storm damage, a fallen tree or an active leak.
- 1Confirm nobody is in immediate danger and note what happened.
- 2Take the address and a callback number.
- 3Alert your on-call lead by text.
- 4Set expectations for a callback.
Recurring service booking
Regular visits such as cleaning or lawn care.
- 1Confirm the customer and property.
- 2Offer the next available visit day.
- 3Note any gate codes or pets.
- 4Confirm by text.
Reschedule or question
An existing customer changing plans.
- 1Find the booked job.
- 2Move it to a new slot or take a message.
- 3Update your crew lead.
What your home services receptionist does
The front-desk basics, covered on every call.
A call at quarter past five on a Thursday afternoon
More leads turn into estimates
Callers speak to someone straight away instead of leaving a message that may not be returned.
Crews stay productive
Nobody drops tools to answer the phone, so jobs finish on time.
Estimators see better-qualified leads
Each job card carries scope, size and timeline notes before the visit.
A consistent first impression
Every caller gets the same polite, organized introduction to your company.
Hi, I'd like a quote for gutter cleaning and fixing a section of my back fence.
Happy to help with both. Roughly how long is the fence section, and is the house one storey or two?
About three panels are damaged, and it's a two-storey house.
Thanks. Can I take your name and the address for the estimate visit?
Elena Ruiz, 91 Harbor Road.
Thanks Elena. Is there side access for a ladder, and does anyone need to be home during the visit?
The side gate is open, and I'll be home Saturday morning.
I can book our estimator for Saturday between nine and eleven. Does that suit?
Yes, that works.
You are booked in, Elena. A confirmation text is on its way with the details.
Simple to start
Share your services
List what you offer, where you work and what you turn away.
Choose your urgent rules
Decide who is alerted for hazards and damage.
Forward your line
Send calls to Viyo when the crew is out or after hours.
Check the first summaries
Read recaps, adjust the wording and let it run.
Plays nicely with your current tools
Jobs and notes land where your team already looks.
Your scheduling software
Books estimates and visits onto the calendar your crew leads use.
Your customer records
Recognizes repeat customers and saves new leads with their property notes.
Your phone line
Keep the number on your trucks and flyers, with forwarding to Viyo.
Email and text confirmations
Customers get confirmations and your team gets the job recap.
Call a Viyo agent as a home service businesses customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, I'd like a quote to get my gutters cleaned and the fence repaired this month.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Home Service Businesses: what you'll want to know
What if a caller describes something dangerous, like storm damage or a leak?
The agent gathers the address and details, flags the call as urgent, and alerts your on-call person. It does not promise a fix or give safety guarantees, and you can script it to advise contacting emergency services when appropriate.
Does it work if I offer several different services?
Yes. You list each service and it asks the right follow-up questions for each one, from cleaning to landscaping to repairs.
What does it do with questions it cannot answer?
It tells the caller someone will follow up, logs the question, and includes it in your recap.
Can calls be transferred to me or my office manager?
Yes. You decide which situations ring through live, and it takes a message if nobody is free.
Can I keep my current business number?
Yes. Your existing number stays the same and forwards to Viyo whenever you choose.
How much work is it to get going?
You describe your services, your service area and your urgent rules, then try a few calls. It feels like training a new front-desk hire rather than installing a system.
Turn missed calls into booked estimates
Viyo answers for your crew, records the job and books the visit.