AI Receptionist for Electricians
You cannot pick up while you are working in a live panel or a tight roof space. Viyo answers, learns what the fault or project is, and books the visit so the customer does not ring around.
Urgent faults are flagged and sent to your on-call electrician.
Calls pile up while you are on site
The phone rings most when you are least able to answer it.
Missed calls mid-install
Isolating a circuit or running cable means the phone stays in the van. The homeowner tries another sparky before you call back.
Tripping breakers after dark
A dead fuse board or a burning smell at night makes people call anyone they can reach. Nobody answering means that customer is gone.
Scheduling around access and isolation windows
Some jobs need the power off for hours, others need the homeowner present. Sorting the right slot by phone tag is slow.
Sorting a big rewire from a socket swap
A new-build fit-out and a single dimmer fix need very different visits. It is hard to size up the work when you are interrupted mid-task.
Rules that fit how you run jobs
Tell the agent what to do for each type of enquiry.
Urgent electrical fault
Power loss, burning smell or a sparking outlet.
- 1Ask whether anyone is in danger and what they can see or smell.
- 2Take the address and best number.
- 3Alert your on-call electrician with the summary.
- 4Let the caller know someone will ring back promptly.
Fault-finding visit
Tripping breakers, dead sockets or flickering lights.
- 1Note which rooms or circuits are affected.
- 2Check how long the fault has been occurring.
- 3Book the first suitable diagnostic slot.
- 4Send a text confirmation with your arrival window.
Installation enquiry
EV chargers, consumer unit upgrades and lighting plans.
- 1Record the type of install and property details.
- 2Ask about timing and any existing plans or photos.
- 3Book a survey visit.
- 4Pass the notes to your estimator.
What your electrical receptionist handles
Consistent intake so every enquiry becomes a clear job card.
A call at ten past eight on a Tuesday morning
Fewer leads lost to voicemail
Every caller talks to someone who logs the details and offers a visit.
Uninterrupted work on live circuits
Stay focused on the panel in front of you without glancing at the phone.
Better prepared for each visit
You arrive knowing which circuit is affected and what the customer saw.
A steadier flow of quote requests
Installation enquiries are captured with scope notes rather than lost in a missed call list.
Hello, the breaker in my hallway keeps flipping and the sockets in the kitchen are dead.
I can help with that. Do you smell anything burning, or see any marks around the sockets or the fuse board?
No smell, nothing scorched. It just trips whenever I plug in the kettle.
Thanks. I will book a fault-finding visit. Can I have your name and address?
Priya Nair, 7 Willow Court.
Thanks Priya. For now, please leave the kettle unplugged. Would Thursday morning work, with someone home for access?
Thursday at nine is perfect, I work from home.
I have you down for Thursday at nine for the kitchen circuit fault. If it worsens before then, ring back and we will flag it as urgent.
Great, thanks.
A confirmation text is on its way to this number, Priya.
From first call to first booking
Describe your services
List the work you take on, the areas you cover and the jobs you decline.
Define urgent situations
Decide which signs trigger an immediate alert to your on-call electrician.
Forward your calls
Route your line to Viyo when you are on site or out of hours.
Check the recaps
Review summaries, adjust the script and expand as you like.
Connects to how your team already works
No new system to learn.
Your scheduling software
Books survey and repair visits on the calendar your team reads each morning.
Your customer records
Pulls up returning customers and stores new contact and property details.
Your phone line
Keep the number printed on your van, with forwarding to Viyo.
Email and text confirmations
Confirms visits with the customer and sends your crew a written recap.
Call a Viyo agent as a electricians customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, half the outlets in my house stopped working and the breaker keeps tripping.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Electricians: what you'll want to know
What if a caller reports a burning smell or sparks?
The agent treats it as urgent, gathers the address and number, and alerts your on-call electrician. It does not promise outcomes, and you can script it to tell callers to contact emergency services when that fits your policy.
Can it explain what caused a fault?
No. It records what the caller describes and books a visit. Diagnosis stays with your electrician.
What happens when it gets a question it cannot answer?
It says a team member will follow up, takes the question down, and includes it in the recap so nothing is dropped.
Can it transfer calls to a person?
Yes. Set rules for who should be reached live, such as your on-call electrician for faults, and it takes a message if they cannot answer.
Do I have to change my business number?
No, your existing number stays. You simply forward calls when you are on a job or closed.
Is setup complicated?
You describe your work and urgent cases, listen to a few test calls and adjust the wording. It is closer to briefing a new receptionist than installing software.
Let the next call become a booked job
Viyo answers while you work, records the fault and books the visit.