Everything your phone line
should do - automatically
A Viyo voice agent answers every call in a natural voice, knows your business, helps customers in real time, and logs every conversation - so no call goes unanswered and nothing slips through.
Nine things it handles from day one
Every capability below is on by default - configure the details to match how your business runs.
Picks up, and reaches out
Your agent answers incoming calls the moment they come in, and runs outbound calls when you need them - confirming appointments, chasing no-shows, or following up on a web lead.
- Unlimited inbound calls at the same time
- Outbound campaigns from a list in minutes
- First-ring pickup, day or night
Hi Sam, quick reminder about your appointment tomorrow at 3 PM. Does that still work?
Can we move it to Friday?
Done - you're booked for Friday at 3 PM. See you then.
Finishes the request on the call
Instead of taking a message and passing it on, the agent completes the task while the customer is still on the line - so they hang up with an answer, not a callback promise.
- Books, reschedules, and cancels live
- Confirms details back to the caller
- Escalates to a person when it should
Do you have anything Thursday afternoon?
I have 2:30 or 4:15 on Thursday - which works better?
2:30.
Booked for Thursday at 2:30. You'll get a text confirmation shortly.
Answers from your information
Upload your FAQs, price lists, and policies. The agent answers on-brand and consistently, and stays in context across the whole conversation.
- Upload documents, FAQs, and price lists
- Consistent, approved answers every time
- Remembers what was said earlier in the call
Do you take walk-ins on Saturdays?
We do - Saturdays we're open 9 to 1 for walk-ins, and I can hold a slot for you if you'd like.
Yes please, same name as before.
Got it, Priya - you're on the list for this Saturday.
What the person on the other end gets
A voice agent only helps if callers actually like talking to it.
No waiting
Answered on the first ring, every time, even at peak hours and after close.
A natural voice
Speak normally - the agent understands and replies like a person would.
Nothing repeated
It remembers what was said earlier in the call and carries the context.
A real resolution
The request gets handled on the call, not turned into a message.
Before Viyo, and with it
- Calls go to voicemail after hours and at lunch
- Customers are told someone will call them back
- Details get lost between the call and the notes
- No record of what was said or promised
- Busy periods mean long holds and hang-ups
- Every call answered instantly, around the clock
- Requests completed live, on the call
- Names, needs, and preferences captured every time
- Every call transcribed, recorded, and outcome-tagged
- Unlimited calls at once - no hold, no missed callers
Every call, captured and accounted for
Clean customer data
Names, contact details, requirements, and preferences captured on every call.
Outcome on every call
Resolved, escalated, completed, or ended by caller - tracked automatically.
History & recordings
Full transcripts and audio for every conversation, searchable any time.
You set what it says
Update your documents once and every agent answers with the new information.
Hear it answer your own calls
Free to start. No credit card. Build an agent and call it in a few minutes.