Voice AI, delivered with
a team behind it
The same platform a solo clinic uses to answer its phone - with Viyo architects and engineers to design, integrate, and roll out your agents, plus the security, availability, and support a large operation needs.
Built for teams that can't afford a missed call
Everything that makes Viyo fast for a small business still applies at scale - it just comes with people to run it with you.
Viyo's team sets it up with you
You don't get handed a login and a docs link. A Viyo solutions architect and an engineer work alongside your team from the first scoping call through rollout - designing the agents, doing the integrations, running the pilot, and staying on after go-live.
Your team owns the decisions - scripts, guardrails, escalation rules, and what data an agent can access. Viyo builds and operates it.
- 01
Discovery & scoping
A Viyo solutions architect maps your call flows, systems, volumes, and the metrics that define success.
- 02
Agent design
Scripts, guardrails, voice, and escalation rules are drafted and reviewed with your operations and compliance teams.
- 03
Integration
A Viyo engineer wires up telephony, calendar, CRM, ticketing, and knowledge sources, and sets up SSO.
- 04
Pilot on real traffic
The agent runs on a controlled slice of live calls. Transcripts are reviewed daily and tuned fast.
- 05
Rollout
Scale across lines, locations, and languages with monitoring, alerting, and fallback paths in place.
- 06
Ongoing partnership
Quarterly reviews, continuous tuning, and a named contact who knows your account.
Viyo builds it, deploys it in your environment, and runs it
For requirements that go beyond the standard platform, Viyo's engineers develop a custom voice agent, deploy it inside your infrastructure, and maintain it for the life of the contract.
Built to your requirements
Viyo's engineers design and build the agent - call flows, branching logic, mid-call data lookups, custom voice and persona, domain vocabulary - to your spec.
Deployed in your environment
Run the agent in your cloud account or private network, behind your controls, with your data staying inside your perimeter.
Wired into your systems
Private integrations with in-house, legacy, or niche systems that aren't in the standard catalog - built by Viyo as part of the engagement.
Operated and maintained by Viyo
Viyo monitors the agent, ships updates, tunes responses, and handles upgrades and incidents for the life of the contract.
Your call data, handled with real controls
Calls carry names, account numbers, and health details. Viyo treats that as sensitive data by default, and gives you the controls to manage it.
SSO, SAML & SCIM
Enterprise identity, role-based access, and automated user provisioning and de-provisioning.
Encryption & isolation
TLS in transit, AES-256 at rest, isolated per-tenant storage, optional private networking and IP allowlisting.
Security reviews
We complete your security questionnaire and support your review process with documentation on our controls and architecture.
PII handling
Configurable PII redaction in transcripts and logs, and per-agent guardrails on what data an agent can touch.
Data residency
Choose the region your call data is processed and stored in to meet local requirements.
Consent, retention & audit
Configurable recording-consent prompts, retention windows, and full audit logging of every change and call.
Viyo does not currently hold third-party certifications such as SOC 2. We share documentation on our security controls and architecture, and work through your security review during procurement.
The line stays up when it matters most
A voice agent is only useful if it answers. Enterprise runs on infrastructure and processes built for always-on.
Uptime SLA
A contractual uptime commitment with financial backing and defined response times.
Redundant infrastructure
Multi-region, multi-AZ deployment with automatic failover - no single point of failure in the call path.
Capacity for spikes
Unlimited concurrent calls, with headroom reserved for seasonal peaks and campaign bursts.
Resilient carrier routing
Calls routed across multiple telephony providers so one carrier's outage doesn't take your line down.
24/7 monitoring & on-call
Round-the-clock monitoring with an on-call engineering rotation and proactive incident communication.
Status & change management
A real-time status page, incident post-mortems, and maintenance windows scheduled around your operations.
Everything that comes with Enterprise
- Everything in Pay as you go
- Committed-use rate below $0.08 / minute
- SSO / SAML, SCIM, and role-based access
- Dedicated infrastructure and region selection
- Security review support and custom data-retention policy
- Uptime SLA with financial backing
- Guided onboarding by Viyo architects and engineers
- Custom agent development and private integrations
- Named customer success manager
- Staging sandbox and bulk campaign tooling
- Priority 24/7 support with an engineering escalation path
- Consolidated invoicing and net payment terms
Let's scope your rollout
Tell us about your call volume, systems, and requirements. You'll talk to the people who will actually build and run it.