AI Receptionist for Plumbers
You are under a sink or on a roof when the phone rings. Viyo picks up, finds out what is leaking and where, and puts the job on your board before the caller tries the next plumber.
Keep your current number. Urgent calls go straight to your on-call plumber.
Every missed ring is a callout that went next door
Plumbing customers call whoever answers first. These are the gaps that cost you work.
Calls die while your hands are wet
You cannot answer from inside a crawl space. The caller hangs up and books whoever picks up, and you never even see the missed callout.
Night-time burst pipes and blocked drains
Emergencies rarely wait for opening hours. Without someone answering, the homeowner with water on the floor rings the next name in the search results.
Diary tetris between quotes, repairs and installs
A water heater swap needs a longer slot than a washer change. Back and forth by phone to find a window eats the time you should spend on the tools.
Tyre kickers mixed in with real jobs
Some calls are price checks, others are a landlord with three units ready to book. It is hard to tell which is which when you are busy.
How calls flow through your business
Set the rules once. The agent follows them on every call.
Emergency callout
Water is coming through a ceiling or a pipe has burst.
- 1Ask if the water is still running and whether the main can be shut off.
- 2Collect address, access notes and a callback number.
- 3Alert the on-call plumber by text with the details.
- 4Tell the caller who is coming and when to expect a call.
Standard repair booking
A dripping tap, running toilet or slow drain.
- 1Confirm the fixture and how long the problem has been going on.
- 2Offer the next fitting slot on your calendar.
- 3Capture address and parking or gate notes.
- 4Send a confirmation by text.
Quote request
A bathroom refit, boiler swap or repipe.
- 1Record the scope of work and property type.
- 2Ask about photos and timing goals.
- 3Book a site visit for measuring and pricing.
- 4Pass the notes to whoever writes the quote.
After-hours message
A non-urgent call that comes in overnight.
- 1Check whether the issue can wait until morning.
- 2Log the details and preferred callback time.
- 3Place the job at the top of the morning list.
What your plumbing receptionist takes care of
Everything the front desk would do, without the desk.
A call at half past seven on a Saturday evening
More callouts land on your board
Calls that used to roll to voicemail become booked jobs with the details already written down.
You work without the phone in your pocket
Finish the repair in front of you and check the job list when you are out from under the sink.
Fewer wasted trips
The agent gathers fixture, access and address details so the van leaves with the right parts.
Customers feel looked after
Someone answers calmly and confirms next steps, which matters when the kitchen is flooded.
Hi, there is water pooling under my kitchen sink and I can't find where it's coming from.
Sorry to hear that. Is the water still flowing right now, and can you see a shutoff valve under the sink?
Yes, I found a little valve on the pipe and turned it. It's slowing down.
Good work. Can I get your name and the address for the callout?
Marcus Hill, 14 Alder Lane.
Thanks Marcus. Is anyone home tonight, and is there parking out front for the van?
I'm here all evening, and yes, the driveway is free.
I have flagged this as an active leak and sent it to our on-call plumber. Expect a call within the hour to confirm arrival.
Perfect, thank you.
You are booked in, Marcus. A text with the details is on its way to this number.
Getting started
Tell us how you work
Share your service area, job types and what counts as an emergency.
Set your on-call rules
Choose who gets urgent alerts and which jobs can wait for morning.
Point your line at Viyo
Forward calls when you are busy or after hours, or all the time.
Review the first calls
Read the summaries, tweak the wording, and let it run.
Works with the tools you already use
Bookings and notes go where your team already looks.
Your scheduling software
Checks openings and drops callouts on the calendar your crew follows.
Your customer records
Recognises repeat customers and adds new ones with their property details.
Your phone line
Keep the number on your van and website, with call forwarding to Viyo.
Email and text confirmations
Customers get an arrival window and your team gets a job summary.
Call a Viyo agent as a plumbers customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, my kitchen tap is leaking under the sink and I need someone to come out.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Plumbers: what you'll want to know
What happens if a caller smells gas or has a serious flood?
The agent does not give safety advice beyond your own instructions. It flags the call as urgent, collects the address and phone number, and alerts your on-call plumber right away. You can also tell it to advise callers to contact emergency services for a gas smell.
Can it tell a burst pipe from a dripping tap?
It asks the questions you would ask, such as whether water is running and whether the main is off. Your rules decide which answers count as urgent and which can wait.
What if someone asks about pricing I have not set?
It says a plumber will confirm the cost after seeing the job, and books a visit or callback. It does not make up figures.
Can it hand a call to me or my office?
Yes. You choose which situations transfer live to a person, and it takes a message if nobody picks up.
Do I need a new phone number?
No. Keep your existing number and forward calls to Viyo when you are busy or closed.
How much setup does it take?
You describe your services, service area and emergency rules, then test a few calls. Most of the effort is deciding what you want it to say.
Stop handing callouts to the next plumber
Let Viyo answer, take the job card and book the visit while you stay on the tools.