AI Receptionist for Dentists
Viyo picks up when your team is chairside, books hygiene visits and new patient exams, and flags toothache calls so the right person calls back first.
Keep your current practice number. No new phone system needed.
The phone pulls your front desk away from the patient in front of them
A busy practice loses openings quietly, one unanswered ring at a time.
- 01
Calls go to voicemail during checkouts and lunch
A person with a sore molar rarely leaves a message. They call the next practice on the list and book there.
- 02
Evening and weekend toothaches have nowhere to land
Pain does not keep office hours, and a closed line sends new patients straight to a competitor.
- 03
Recall and reschedule calls fill the schedule with gaps
Cancelled cleanings and unbooked recare visits leave empty chairs that nobody has time to refill.
- 04
New patient enquiries arrive with no context
Insurance, urgency and the reason for the visit get sorted out in slow rounds of phone tag.
What Viyo does on every dental call
It sounds natural, follows your scheduling rules, and knows when to hand off.
Dental workflows, ready to run
Each one is set up around how your practice actually schedules and prioritises.
New patient booking
Turn a first call into a scheduled exam.
- Ask what brought them in and whether they are in pain.
- Collect contact details and insurance carrier.
- Offer exam and x-ray times that fit the schedule.
- Text a confirmation with directions and forms.
Toothache and urgent care
Get patients in pain to the right person quickly.
- Ask about pain, swelling and any injury.
- Mark the call urgent and note the symptoms.
- Alert the on-call team by text.
- Offer the earliest same-day opening if one exists.
Hygiene recall
Keep the recare schedule full.
- Greet returning patients by name from the record.
- Find the next cleaning slot with their hygienist.
- Confirm and send a reminder.
After-hours message
Capture every closed-hours caller.
- Answer in your practice's voice.
- Take the request and a callback number.
- Book a time if the caller prefers, or queue a callback.
- Deliver a morning summary to the front desk.
A cracked tooth call, handled end to end
Hi, I bit into something and I think I cracked a back tooth. It really hurts.
I am sorry to hear that. Is there any swelling in your face or gum, or bleeding that will not stop?
No swelling, just sharp pain when I chew on the left side.
Thanks. Have you been to our practice before, or would this be your first visit?
First time. My name is Marcus Bell.
Welcome, Marcus. Which dental insurance do you have, so we can note it for the visit?
The insurance plan through my employer.
Noted. I have an urgent exam tomorrow at 9:15 AM with Dr. Patel. Would that work?
Yes, that is perfect.
You are booked for tomorrow at 9:15 AM. I will text you the address and a short form to fill out beforehand.
What changes for your practice
Fewer new patients slip away
Every caller reaches someone who can book them, even when the whole team is busy with patients.
A calmer front desk
Your coordinators stop juggling ringing lines while checking in and checking out.
Fuller chair time
Open slots and cancellations get offered straight away instead of sitting unused.
Better handoffs to the clinical team
Urgent symptoms reach the dentist with notes already written, not a vague voicemail.
Live in your practice without disruption
Share how your office runs
Tell Viyo your services, hours, providers and what counts as urgent.
Connect your scheduling and phone line
Link the calendar your team already uses and forward calls when you want coverage.
Test with real scenarios
Call it yourself, try a toothache, a reschedule and an insurance question, and adjust the wording.
Go live and review summaries
Read each call summary, refine over time, and hand off to your team whenever you choose.
Fits the tools your practice already uses
Viyo works alongside your existing setup rather than replacing it.
Call a Viyo agent as a dentists customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, I have a cracked tooth and I need to see someone this week.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Dentists: what you'll want to know
Does the AI give dental or clinical advice?
No. It gathers symptoms and details, then routes the call or books a visit. Any clinical guidance stays with your dentists and hygienists.
What happens when a caller has a real dental emergency?
It recognises the urgent signals you define, such as swelling or trauma, marks the call priority, and alerts your on-call contact right away.
Can it ask about insurance without promising coverage?
Yes. It records the carrier and plan details for your team to verify, and it never states what will or will not be covered.
What if someone asks something it does not know?
It says so honestly, takes the question and a callback number, and passes it to your team instead of guessing.
Can a caller be transferred to a person?
Yes. You set the rules for when it transfers to the front desk, and callers can ask for a human at any time.
Do I need to change my practice phone number?
No. Keep the number patients already know and forward calls to Viyo whenever you want it to answer.
Let every call to your practice get answered
Hear how Viyo would greet your patients, then decide when to turn it on.