AI Receptionist for Orthodontists
Viyo answers every consultation enquiry, books braces and aligner starts, and manages adjustment visits and broken bracket calls while you treat.
Works with your existing practice number.
A treatment start only happens if the first call goes well
Families compare practices before they book, and the phone is often the first impression.
Consultation calls land in voicemail
Parents researching braces for a teenager often ring several practices, and the first to answer usually wins the consult.
Evening enquiries arrive after the office closes
Many parents call after work or after school, when your team has already gone home.
Adjustment visits crowd the schedule
Short recurring visits with tight timing are hard to place around school hours and doctor availability.
Enquiries are hard to qualify
Age, prior treatment, referrals and whether the caller wants braces or aligners all shape the right consult.
Orthodontic call flows, mapped to your funnel
From first enquiry to treatment start, every step has a clear path.
Consultation enquiry
Stage 1Move interested families into a booked consult.
Ask who the patient is and their age. → Find out what they want to fix and whether they have a referral. → Offer available consult slots. → Send a confirmation with what to expect.
Treatment start scheduling
Stage 2Book the appointment after a plan is agreed.
Confirm the patient and the agreed plan. → Offer the next available start visit. → Confirm forms and payment arrangements are with your coordinator.
Adjustment and retainer visits
Stage 3Keep active treatment on track.
Identify the patient and their current stage. → Offer the next check-in that fits their school schedule. → Send a reminder ahead of the visit.
Bracket or wire problem
Stage 4Get discomfort handled quickly.
Ask what has broken or is causing discomfort. → Note the severity and mark the call for the clinical team. → Offer a repair slot or a callback. → Log the details for the chart.
How Viyo supports your orthodontic team
Warm with families, and organised for the people who follow up.
Books complimentary and paid consultations
Offers the correct consult type and time based on how your practice runs first visits.
Qualifies the enquiry
Asks the patient's age, current concern and whether a dentist has referred them.
Schedules adjustment visits
Fits regular check-ins into open times, favouring after-school slots when you offer them.
Handles broken bracket and poking wire calls
Notes the problem, marks it for the team, and books a repair visit if one is needed.
Answers cost and process questions carefully
Explains your consult process and directs pricing discussions to your treatment coordinator.
Sends a family-friendly confirmation
Texts the visit details so parents and patients both know when and where to arrive.
A parent's braces enquiry becomes a consult
Hi, my son is thirteen and his dentist said we should look at braces. Do you do consultations?
We do, and I would be glad to set one up. What is your son's name, and did his dentist send a referral?
His name is Theo, and I think the dentist faxed something over.
Thanks, I will note that for the team. Is there anything in particular that bothers him, like crowding or a bite issue?
His front teeth overlap and the dentist mentioned an overbite.
That helps. Dr. Reyes has consultation times on Tuesday at 3:45 PM or Thursday at 4:15 PM. Which is easier after school?
Tuesday at 3:45 works.
Booked for Tuesday at 3:45 PM. May I have your name and the best number for reminders?
Gina Park, and this number is fine.
Thank you, Gina. I will text a confirmation with our address, and Dr. Reyes will review the referral before you arrive.
Launch plan for your practice
- 01
Describe your consult and treatment flow
Share consultation types, appointment lengths, doctors and how you handle cost questions.
- 02
Connect your calendar and line
Link scheduling and choose which calls Viyo should answer.
- 03
Try realistic family calls
Run a braces enquiry, an aligner question and a broken bracket, then fine-tune.
- 04
Go live and watch the recaps
Review the summaries each day and tweak the scripts as patterns emerge.
What your practice gets
Plugs into your existing orthodontic setup
The information Viyo collects goes where your team already works.
Call a Viyo agent as a orthodontists customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, I am thinking about braces for my daughter and want a consultation.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Orthodontists: what you'll want to know
Will the AI quote treatment costs or recommend braces versus aligners?+
No. It explains your consult process and passes cost and treatment-choice questions to your coordinator or doctor.
What if a patient has a broken bracket or a wire that is poking?+
It records the problem, marks it for the clinical team, and offers a repair visit or a callback based on your rules.
Can it handle calls from parents and from adult patients?+
Yes. It adjusts its questions depending on who is calling and who the patient is.
What if a caller asks something it does not know?+
It tells them honestly, collects their details, and sends the question to your team to answer.
Can a family speak to someone at the office?+
Yes. You decide which calls transfer to your team, and anyone can ask for a human.
Can my orthodontic practice keep its current number?+
No. Keep the number families already have and forward calls to Viyo when you want it to answer.
Turn every braces enquiry into a booked consultation
Listen to Viyo talk with a parent, then decide when to switch it on for your practice.