AI Receptionist for Medical Clinics
Viyo answers patient calls, books visits with the right clinician, and sorts refill and results requests so your staff can get on with care.
It gathers information and routes calls. It never gives medical advice.
The clinic phone never stops, and every call feels important
Reception teams juggle patients in the waiting room and a line that will not quiet down.
- 01
Patients hang up after long holds
Someone trying to book a follow-up waits on hold, gives up, and either delays care or goes elsewhere.
- 02
Evening and weekend questions pile up
Calls that arrive after the doors close stack up in a voicemail box someone must clear first thing.
- 03
Booking the right visit type takes several questions
New complaint, follow-up, physical or procedure each need a different slot length and clinician.
- 04
Urgent calls hide among routine ones
A worrying symptom can sit in the same queue as a form request until someone listens.
Patient calls Viyo manages for you
Structured, courteous and careful about what it will not do.
Clinic workflows tailored to your practice
Set your own escalation and routing rules and Viyo follows them.
Appointment booking
Get the right visit on the right calendar.
- Ask the reason for the visit and whether the patient is new.
- Pick the matching appointment type and clinician.
- Offer available times and confirm one.
- Send a reminder with any prep instructions.
Refill request
Move repeat prescriptions to your clinical team.
- Verify patient name and date of birth.
- Record the medication and preferred pharmacy.
- Route the request to the refill queue.
Symptom triage routing
Flag urgent calls without giving advice.
- Ask what is happening using your approved questions.
- Detect the urgent signals you have defined.
- Tell the caller to contact emergency services if instructed to.
- Alert the on-call clinician with a summary.
After-hours message
Start each morning with an organised list.
- Answer with your clinic greeting and hours.
- Sort calls by request type and urgency.
- Deliver a prioritised summary to staff.
A follow-up and refill request, sorted
Hi, this is Elena Ortiz. I need a follow-up with Dr. Hughes about my blood pressure, and my refill is running low.
Happy to help, Elena. For security, could you confirm your date of birth?
March 12, 1978.
Thank you. Dr. Hughes has a follow-up available on Wednesday at 10:40 AM. Would that suit you?
Wednesday is fine.
You are booked for Wednesday at 10:40 AM. Now for the refill, which medication and which pharmacy should I note?
Lisinopril, at the Maple Street pharmacy.
I have noted that and sent it to the clinical team. They will review it, and I cannot say when it will be approved, but you will hear from the clinic.
Okay, thank you.
You are welcome. I will text a reminder for Wednesday. Take care, Elena.
Outcomes for your practice
Shorter waits on the line
Patients reach someone straight away instead of sitting on hold.
Reception time freed for people in the room
Front-desk staff spend less time on repetitive calls and more on the waiting room.
Clean, structured messages
Clinicians receive refill and result requests with all required details filled in.
Urgent calls surface sooner
Your escalation rules run on every call, not just the ones someone has time to notice.
Getting started with your clinic
Define visit types and rules
Tell Viyo your clinicians, appointment types, hours and escalation triggers.
Connect scheduling and phone
Link your booking calendar and route the calls you want covered.
Review the scripts with your team
Have staff test the calls and approve exactly what the agent says on sensitive topics.
Go live and monitor summaries
Read the call recaps, adjust wording and expand coverage when ready.
Built to sit beside your existing systems
Viyo hands your team organised information in the tools they already use.
Call a Viyo agent as a medical clinics customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hello, I need to book a visit with a doctor and refill a prescription.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Medical Clinics: what you'll want to know
Does the AI give medical advice or interpret symptoms?
No. It follows the questions you approve, records the answers, and routes the call. Advice and decisions stay with your clinicians.
How does it treat a caller who may be having an emergency?
Using your rules, it tells the caller to contact emergency services right away and alerts your team, rather than trying to handle the situation itself.
How is patient information protected?
It verifies the caller before discussing personal details and shares only what your policies allow. Review your own compliance obligations when you set it up.
What if a patient asks something outside its scope?
It acknowledges the limit, takes the details and a callback number, and passes the question to the right person.
Can calls be transferred to reception or a nurse?
Yes. You choose the situations that transfer live, and a caller can always ask for a person.
Do we need a new clinic number?
No. Patients keep dialling the number they know, and calls forward to Viyo when you decide.
Give every patient call a prompt, careful answer
Try a sample patient call and see how Viyo books, routes and escalates.