AI Receptionist for Physiotherapists
Your hands are on a patient, so the phone goes unanswered. Viyo picks up, books the assessment, handles reschedules and tells you what each new patient came in with.
It books and collects details. It does not assess or advise on injuries.
Four call types, ready to run
Each flow reflects how your clinic actually books.
New patient assessment
Gets a first-time patient booked with the details you need.
- Ask what area is bothering them and how it started
- Check for a referral or insurance claim
- Offer assessment times with a suitable therapist
- Send confirmation and arrival instructions
The trouble with a busy treatment room
Therapists cannot pause a session to answer the phone, and patients in pain do not like waiting.
Calls missed mid-session
A person with a sore back rings once. If no one answers, they book with whichever clinic does.
Early and late enquiries pile up
Patients call before work or after training, when the front desk is empty and no one is there to book them in.
Follow-up slots are hard to fill
Rebooking a treatment block and moving cancellations around consumes time that should go to patients.
Injury details arrive unstructured
Knowing whether it is a new injury, a referral or a post-surgery case before the visit helps you plan the slot.
Hi, I twisted my ankle at the weekend and it's still sore. Can I get in to see someone?
Certainly. This is Riverside Physio. May I take your name and number?
Tom Hughes, and my number is on this phone.
Thanks, Tom. Was it a fall, a sports injury or something else?
Five-a-side football. I rolled it going for the ball.
Got it. Do you have a doctor's referral, or are you booking directly?
Directly, no referral.
We have an assessment with Nadia on Thursday at 8:15 am or Friday at 5:30 pm. Which is easier?
Friday evening, please.
You're booked with Nadia on Friday at 5:30 pm. A text is coming with the address and what to wear.
What your receptionist takes care of
Front-desk tasks handled clearly so therapists can stay with the patient in front of them.
What changes for your clinic
Fewer patients lost to the next clinic
Someone in pain gets an answer and a time immediately.
Fuller treatment plans
Follow-up visits are booked on the same call instead of left to chance.
Uninterrupted sessions
Therapists stay focused on the patient on the table.
Better prepared first visits
You see the injury, cause and referral status before the patient walks in.
Set up in four steps
- 01
Tell us how you book
Share session types, therapists and how you handle referrals.
- 02
Pick the questions
Choose what you want to know about each new injury.
- 03
Connect schedule and phone
The agent books into real availability and answers your current number.
- 04
Listen and launch
Review sample calls, tweak the tone and switch it on.
Plays well with your clinic setup
It works alongside the tools you already use each day.
Your booking system
Appointments appear in each therapist's schedule with the right length.
Your patient records
Intake notes can be added to the file your team already keeps.
Your phone line
Keep your existing number and choose when calls forward.
Text and email reminders
Cut down on no-shows with automatic confirmations.
Call a Viyo agent as a physiotherapists customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “I hurt my knee playing football and I'd like an assessment this week.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Physiotherapists: what you'll want to know
Does the agent give advice about an injury?+
No. It records what the patient tells it and books an assessment. Clinical questions are for your therapists.
What if a caller describes severe symptoms?+
You set the rules. Those calls can transfer to a clinician or be flagged for an immediate callback.
Is my clients' injury and treatment information kept private?+
Details are used only to serve your clinic and handled under the security terms in your agreement. Ask us about settings that suit your local requirements.
What if it does not know something?+
It says so plainly, takes a message and gets it to the right person.
Can it transfer to reception or a therapist?+
Yes. You choose who takes transfers and what happens if no one is free.
Do we have to change our number?+
No. Your patients keep calling the same number.
Keep every new patient from slipping away
Hear the receptionist in a live demo and set it up for your clinic.