AI Receptionist for Auto Repair Shops
Your technicians are elbow deep in an engine bay and the service writer is at the counter. Viyo picks up every call, notes the vehicle and symptoms, and books the drop-off.
Keep your shop number and hand calls to a person whenever you like.
Paths for the calls your shop gets
Each type of request follows its own steps.
Warning light or noise
A driver worried about a symptom.
- Ask about the vehicle and when the symptom shows up.
- Check whether the car is safe to drive to the shop.
- Book a diagnostic drop-off.
- Text a confirmation with your address.
Routine maintenance
An oil change, inspection or tire rotation.
- Confirm the vehicle and service requested.
- Offer the next opening in the bay schedule.
- Ask if they need a ride or a wait-in-lobby visit.
Breakdown or tow request
A car that will not start or is stranded.
- Get the location and vehicle details.
- Alert your service manager.
- Explain next steps and expected callback.
- Log the job for the morning list.
The shop is busy, the phone keeps ringing
Calls come in while every bay is full and every hand is occupied.
Calls missed under the hoist
Techs cannot answer with a car in the air, and the counter is tied up with a customer. Drivers with a warning light call the next shop on the list.
Breakdowns and warning lights outside opening hours
A car that will not start on Sunday night leads to calls you never hear. The driver books elsewhere before you open.
Bay scheduling and drop-off juggling
An oil change fits in a gap, a brake job blocks a lift for hours. Working out slots by phone eats time at the counter.
Vague symptoms and no vehicle info
Someone says the car makes a noise, but not the make, year or whether it is safe to drive. Sorting these out takes back-and-forth.
What your shop receptionist handles
The counter work that keeps bays turning over.
A call at ten to two on a Wednesday afternoon
Hi, my check engine light came on and the car shakes when I stop at lights.
Thanks for calling. What make, model and year is the car?
It's a 2017 silver hatchback, four-door, about eighty thousand miles.
Got it. Is the light steady or flashing, and does the car still drive normally otherwise?
Steady, and it drives okay apart from the shake.
Then it should be fine to bring in. Could I take your name and a number?
Jamal Reed, and this number is fine.
Thanks Jamal. I can book a diagnostic drop-off tomorrow at eight. Would that work?
Yes, that's perfect.
You are down for eight tomorrow, Jamal. A text with our address is on its way.
What it does for the shop
Getting the shop set up
List your services
Tell us what you repair, which makes you work on and what you do not.
Set your bay rules
Share how long typical jobs take and when drop-offs are welcome.
Forward your shop line
Route calls to Viyo when the counter is busy or the shop is closed.
Review early calls
Read the summaries, tune the wording and expand from there.
Fits into how the shop already runs
Bookings and notes go where your service writers look.
Your scheduling software
Books drop-offs against the bay calendar your team uses.
Your customer records
Finds returning drivers and attaches vehicle details to new ones.
Your phone line
Keep the number on your sign and website, with forwarding to Viyo.
Email and text confirmations
Confirms drop-off times with the customer and sends your team a recap.
Call a Viyo agent as a auto repair shops customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, my check engine light came on and the car is shaking. Can I bring it in?”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Auto Repair Shops: what you'll want to know
What if a driver says their brakes feel wrong or the car is overheating?+
The agent flags the call for your service manager and can tell the caller not to drive the car if you script it that way. It does not diagnose or guarantee safety, and it gathers the location and vehicle details for follow-up.
Can it quote a price for a repair?+
Only what you have told it, such as a fixed diagnostic fee. Otherwise it explains that a technician will confirm the estimate after inspection.
What happens if someone asks about a brand or job I do not handle?+
It politely says the shop may not be the right fit, or takes a note for your service writer to decide, depending on your rules.
Can it transfer to my service writer?+
Yes. You choose which calls ring through live, and it takes a message when the counter is busy.
Do I need to change my shop number?+
No. Keep the number on your sign and forward calls to Viyo as you wish.
How much effort does setup take?+
You share your services, hours and bay rules, then listen to test calls and adjust. It is more like briefing a new counter hire than installing software.
Keep the bays full and the phone answered
Viyo picks up, takes the vehicle details and books the drop-off while your team works.