AI Receptionist for Auto Dealers
Shoppers call about a specific vehicle, and service customers call about their next appointment. Viyo answers on the first ring, books the test drive or the service slot and hands your sales floor a real lead.
Works for new, used and multi-brand lots.
The lot is busy and the phone is still ringing
A shopper who cannot reach a salesperson usually finds another dealer in minutes.
Internet leads call and get put on hold
A buyer ringing about a listed vehicle wants an answer now, and a busy switchboard sends them elsewhere.
Evening and Sunday shoppers reach no one
Many people research vehicles when the showroom is closed, then call and hit voicemail.
Test drives are hard to line up
Matching a shopper's free hour with a free salesperson and a ready vehicle takes back-and-forth.
Sales staff chase unqualified callers
Without asking about trade-in, budget and buying timeline, salespeople cannot prioritise who to call first.
A funnel from call to keys
Each type of caller follows the path that gets them to your lot.
Vehicle enquiry to test drive
Stage 1Converts a listing view into a visit.
Confirm which vehicle the caller wants → Check availability from your inventory → Offer a test drive time → Text the address and salesperson name
Trade-in appraisal
Stage 2Gets the trade conversation started early.
Ask about the current vehicle → Capture year, mileage and condition → Offer an appraisal appointment → Pass the details to the used car manager
Service booking
Stage 3Keeps the service bay schedule full.
Identify the customer and vehicle → Ask about the issue or service needed → Offer available drop-off times → Confirm by text with a reminder
Finance pre-qualification lead
Stage 4Prepares buyers for the finance desk.
Ask if they plan to finance or pay cash → Note the budget range → Capture contact preferences → Alert the finance manager for a call back
From first ring to a booked visit
Viyo covers the front-of-house calls so your team can sell.
Vehicle availability
Answers whether a listed vehicle is on the lot, using the inventory information you supply.
Test drive bookings
Offers times and reserves the vehicle for the visit.
Trade-in enquiries
Records the make, model, year and mileage of the vehicle being traded.
Buyer needs and budget
Notes body style, monthly budget range and how soon they plan to buy.
Service appointments
Books maintenance and recall visits and notes the customer's concern.
Department routing
Sends parts, finance or service callers to the right desk.
A shopper calls about a listed SUV
Thank you for calling Ridgeway Motors. How can I help?
Hi, I saw the blue SUV on your website. Is it still available?
Let me check. Do you have the stock number, or is it the 2022 crossover in blue?
The 2022 crossover.
Yes, it's still on our lot. Would you like to come in for a test drive?
Sure. Is tomorrow possible? I also have a trade-in.
We're open Sunday from 11. Tell me about the trade and I'll pass it on so it can be appraised while you drive.
It's a 2017 sedan with about 90,000 miles. I'm Kevin, by the way.
Thanks, Kevin. You're booked for a test drive tomorrow at 11:30 with Tasha, and I'm texting you the address now.
Rolling it out at your dealership
- 01
Load your inventory notes
Give Viyo the vehicles, hours and departments to talk about.
- 02
Set your appointment rules
Choose test drive lengths, salesperson assignment and service slots.
- 03
Route your main line
Forward all calls or only busy and after-hours ones.
- 04
Review the lead summaries
See who called, what they want and how soon, then fine-tune.
What the sales floor notices
Works alongside your dealership tools
Leads and bookings flow into the systems your team already checks.
Call a Viyo agent as a auto dealers customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “Hi, is the blue SUV from your website still on the lot? I'd like to test drive it.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Auto Dealers: what you'll want to know
Can Viyo negotiate price or quote a deal?+
No. It shares only listed information and books a visit. Pricing and negotiation stay with your sales team.
What if a vehicle has just been sold?+
Viyo uses the inventory notes you provide and offers similar vehicles you have approved. It also flags the lead for a salesperson.
How are urgent service problems handled?+
It asks whether the vehicle is safe to drive, gives the guidance you approve and alerts the service manager when it needs attention.
Can it cover multiple departments?+
Yes. Sales, service, parts and finance can each have their own greeting, questions and routing.
Can it hand a caller to a salesperson?+
Yes. You can choose which calls transfer live and when the system should take a message.
Will I have to switch phone numbers?+
No. Your dealership's existing numbers stay in place.
Put more shoppers in the driver's seat
Hear a sample test drive booking, then set Viyo up for your lot.