AI Receptionist for Mortgage Brokers
Borrowers call when a rate changes or an offer is accepted, and they rarely leave a message. Viyo takes their situation, gathers your intake details and books a time to speak with you.
Collects information and routes it. It never gives lending advice.
Borrowers call when it is urgent for them
A finance question is time-sensitive, and the first broker to answer often wins the client.
Calls missed during client meetings
You are deep in a loan structure discussion, and a new borrower's call goes straight to voicemail.
Evening and weekend enquiries
People plan purchases and refinances outside office hours, then call the first broker they find.
Consultations booked by email tag
Finding a slot that suits both sides can take several messages, and some borrowers drop off.
Unqualified enquiries eat your day
Without early questions on income type, deposit and purchase stage, you spend time on calls that were not ready.
The intake work before your first conversation
Viyo gets the basics down so your first call is about strategy.
New borrower enquiries
Records whether they are buying, refinancing or investing.
Scenario intake
Captures purchase price range, deposit, employment type and timeline in plain questions.
Consultation booking
Offers phone or in-person slots that match your diary.
Existing client updates
Takes messages about applications in progress and routes them to the right broker.
Document reminders
Tells clients which items are still outstanding, using the list you set.
Referral partner calls
Logs enquiries from agents and accountants sending you clients.
Workflows shaped like a loan file
Each call moves the borrower one step closer to a conversation with you.
New home purchase enquiry
Prepares a buyer for the first broker call.
- Ask if they have found a property or are still searching
- Note price range and deposit
- Confirm employment type
- Book a consultation time
Refinance enquiry
Picks up rate-shopping callers early.
- Ask about the current loan and lender type
- Capture what they hope to improve
- Note the property value estimate
- Schedule a review call
Application status message
Stops progress calls from interrupting your day.
- Identify the client and file
- Capture the question
- Flag anything time-critical like a settlement date
- Send the note to the assigned broker
Partner referral capture
Protects relationships with people who send you work.
- Note the referrer's name and firm
- Collect the client's details and consent to be contacted
- Log the referral source
- Alert you for a same-day reply
A first home buyer calls after work
Good evening, Northline Finance. How can I help you today?
Hi, I'm thinking of buying my first home and I'd like to know what I can borrow.
Happy to get that started for you. Have you found a property yet, or are you still looking?
Still looking. Probably around 450,000.
Thanks. Roughly how much have you saved toward a deposit?
About 60,000.
Good to know. Are you employed full time, or self-employed?
Full time. My name's Sofia, by the way.
Thanks, Sofia. I can book you with a broker on Thursday at 5:30 by phone, and they will go through the numbers with you. Does that work?
Yes, please.
Why brokers add Viyo
Ready before the next enquiry
Tell Viyo what you need
List the questions you ask at intake and the loan types you handle.
Link your diary
Consultation times are offered from your real availability.
Forward your line
Send calls to Viyo all the time or only when you are busy.
Read the summaries
Each enquiry arrives in your inbox with the scenario laid out.
Connects with how you already work
Details go to the places where you track leads and appointments.
Your calendar
Consultations are booked into the same diary you use.
Your client records
Enquiry details are attached to a new or existing client.
Your phone line
Keep your published business number.
Email and text confirmations
Borrowers receive a booking confirmation and reminder.
Call a Viyo agent as a mortgage brokers customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “I'm looking to buy my first home and want to know how much I could borrow.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Mortgage Brokers: what you'll want to know
Will Viyo tell callers what they can borrow?+
No. It collects the scenario and books a consultation. Any assessment or recommendation comes from you.
How is sensitive information handled?+
Viyo asks only for the intake details you choose and sends them to your team. You control what is collected and who receives it.
What if a caller asks about a specific lender or rate?+
It notes the question and passes it to a broker. It does not quote rates or make comparisons.
Can it help existing clients as well as new ones?+
Yes. It recognises when someone has a file in progress and takes a message for the right broker.
Can it transfer to me directly?+
Yes. You can allow live transfers for existing clients or referral partners.
Do I have to change my number?+
No. Your listed number stays, and you decide when calls go to Viyo.
Turn more borrower calls into consultations
Listen to a sample enquiry and see how Viyo prepares your first conversation.