Retail AI Solutions

Elevate Customer Experience with AI-Powered Retail Support

Transform your retail operations with intelligent customer service, automated order processing, inventory assistance, and personalized shopping experiences across all channels.

24/7 Customer Support
Order Automation
Inventory Insights
Multi-Channel Support
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AI Shopping Assistant

Helping customers shop

Product

Wireless Headphones

$149.99

✓ In Stock (23 available)

"I need help tracking my order #12345. When will it arrive?"

"Your order is on its way! It's currently in transit and will arrive tomorrow by 5 PM. You'll receive tracking updates via SMS."

"Great! Can you also recommend similar products?"

"Based on your purchase, you might like our noise-cancelling earbuds or portable speakers. I can show you some options!"

< 5s
Response Time
92%
Order Accuracy
4.8★
Customer Rating

Retail Use Cases

From product discovery to post-purchase support, our AI agents enhance every touchpoint of the customer journey

Order Processing

Automate order taking, modifications, cancellations, and status updates across all sales channels.

  • Automated order confirmation
  • Real-time order tracking
  • Order modification handling

Customer Service

Provide instant support for returns, exchanges, product questions, and account inquiries.

  • Return and exchange processing
  • Product information queries
  • Account management assistance

Inventory Assistance

Real-time inventory checks, stock alerts, and reorder notifications for customers and staff.

  • Real-time stock availability
  • Restock notifications
  • Alternative product suggestions

Smart Recommendations

Personalized product suggestions based on purchase history, preferences, and browsing behavior.

  • AI-powered product matching
  • Cross-selling opportunities
  • Personalized shopping experiences

Payment Processing

Handle payment inquiries, refunds, billing questions, and payment method updates seamlessly.

  • Secure payment processing
  • Refund and billing support
  • Payment method management

Shipping Support

Provide shipping estimates, track packages, handle delivery issues, and coordinate logistics.

  • Real-time package tracking
  • Delivery date estimation
  • Shipping option recommendations

Why Retail Brands Choose Viyo

Increase Customer Satisfaction

Provide instant, accurate responses to customer inquiries 24/7. Our AI reduces response times by 90% and increases satisfaction scores.

Boost Sales & Conversions

Intelligent product recommendations and personalized shopping experiences increase average order value by 25%.

Reduce Support Costs

Automate 75% of customer inquiries while maintaining quality. Cut support costs while scaling operations efficiently.

Omnichannel Excellence

Seamless experience across web, mobile, social media, and in-store channels with consistent AI-powered support.

Retail Performance Metrics

90%
Faster response times
25%
Increase in AOV
75%
Automated inquiries
4.9★
Customer satisfaction

Monthly Sales Impact

Before Viyo AI:
$45K
After Viyo AI:
$67K
+49% Revenue Increase
Lisa Zhang
Lisa Zhang
E-commerce Director, StyleCo

"Viyo transformed our customer experience. Orders are processed faster, customers are happier, and our sales have grown 49% since implementation."

Seamless Retail Integrations

Connect with your existing retail systems and platforms for a unified customer experience

E-commerce Platforms

Shopify, WooCommerce, Magento, BigCommerce

CRM Systems

Salesforce, HubSpot, Zendesk, Freshworks

Payment Gateways

Stripe, PayPal, Square, Authorize.net

Shipping Partners

FedEx, UPS, DHL, USPS

Ready to Transform Your Retail Experience?

Join thousands of retail brands who trust Viyo to deliver exceptional customer experiences and drive growth.

Start Free Trial Contact Sales

No setup fees • Full e-commerce integration • 30-day free trial