A voice agent for your
front desk phone
Viyo answers every patient call for clinics, group practices, and hospital departments - booking appointments, handling refill and billing questions, running reminder calls, and screening urgency - 24/7, in a natural human voice.
The calls your front desk fields all day
Configure each one to match your providers, visit types, and clinical protocols.
Fills the schedule without tying up the front desk
Patients call any hour to book, move, or cancel. The agent works from your live calendar, respects provider rules and visit lengths, and confirms every change in writing.
- Books by provider, location, and visit type
- Reschedules and cancels with waitlist backfill
- Text confirmation and reminders on every booking
I need to move my Thursday appointment with Dr. Patel.
I can do that. I have Monday 9:15 or Tuesday 2:30 next week - which works?
Tuesday 2:30.
Booked for Tuesday at 2:30 with Dr. Patel. You'll get a text confirmation now.
Screens urgency and routes to the right place
The agent follows the triage script your clinical team approves. It listens for red-flag symptoms, escalates immediately when it hears them, and books everyone else into the appropriate slot.
- Clinical team owns and edits the screening script
- Urgent language triggers immediate escalation
- Routine cases booked into same-day or next-available
My son has had a fever for two days and now a rash that isn't fading when I press it.
That needs to be seen right away. Please go to the nearest emergency department now - I'm also alerting our on-call nurse. Do you need the address?
Clears the routine calls off the queue
Refill requests and billing questions are most of the front-desk phone load. The agent handles them from your approved information and passes anything clinical to the right queue.
- Refill requests captured with pharmacy details
- Statement and copay questions answered consistently
- Anything needing a clinician is routed, never guessed
I need a refill on my blood pressure medication before I run out this weekend.
I've logged a refill request for lisinopril to CVS on Main Street and flagged it as time-sensitive for Dr. Nguyen's team. You'll get a text once it's sent.
What the person calling in gets
Patients call about their health - the experience has to feel easy and human.
No waiting
Answered on the first ring, day or night, even at peak hours.
Their language
40+ languages, switching mid-call if the caller does.
Done on the call
Booked, rescheduled, or refilled before they hang up - not a callback promise.
A path to a person
Callers can always ask for staff and be warm-transferred with full context.
A day at the front desk, before and after
- Calls roll to voicemail at lunch, after 5, and all weekend
- Front desk stuck on refill and billing calls instead of patients in the room
- No-shows because reminder calls never get made
- Urgent symptoms sit in a voicemail queue
- Peak-hour callers get a busy signal and hang up
- Every patient call answered instantly, around the clock
- Routine refill, billing, and scheduling calls handled automatically
- Reminders and recall lists called every day without fail
- Red-flag symptoms escalated to a nurse or ED in the moment
- Unlimited calls at once - no busy signal, no missed patient
Built for how a clinic actually runs
Handled with care
Encryption in transit and at rest, recording-consent controls, PII redaction, and configurable data retention.
Every call on record
Full transcript and audio for each conversation, with the outcome tagged - resolved, booked, escalated, or message.
Clean intake data
Demographics, insurance, and reason-for-visit captured the same way every time, ready for your EHR.
Live in minutes
Start from an industry template, connect a channel - phone, web, or your app - and your tools, and go live. Setup is automated, no onboarding project.
Viyo is a communication tool for administrative and scheduling tasks. It does not provide medical advice or diagnosis; clinical triage scripts and escalation rules are defined and owned by your care team.
Hear it answer a patient call
Free to start. No credit card. Build an agent with your scheduling rules and call it in minutes.