AI Receptionist for Law Firms
Every prospective client gets a calm, prompt answer, a proper intake and a consultation on the calendar. Your attorneys stay in court, in meetings or in deep work.
The agent gathers facts and routes calls. It never gives legal advice.
Four call types, handled your way
Each type follows its own script, with rules you set for your firm.
New prospective client
Turns a first call into a booked consultation.
- Ask what type of matter the caller is dealing with
- Collect contact details and the other parties' names
- Offer consultation times with a suitable attorney
- Confirm by text and email with what to bring
Where firms lose new matters
Someone with a legal problem usually calls more than one firm. The first to answer tends to get the retainer.
Calls go to voicemail during hearings
Prospective clients rarely leave a message. They dial the next firm on the list while your team is in court.
Urgent matters arrive after the office closes
Arrests, protective orders and sudden notices do not wait for morning. Late callers need to know someone has noted their situation.
Consultation booking takes too many messages
Matching an attorney's availability with a new client's schedule turns into a long thread of callbacks.
Intake is uneven and unqualified
Reception notes vary by person, so attorneys call back without knowing the practice area, opposing party or urgency.
Hi, I need to speak with someone about a custody matter.
Of course. I'm the receptionist for Hartwell Law. I can take your details and set up a consultation. May I have your name?
Daniel Okafor.
Thanks, Daniel. Is this about a new custody arrangement or a change to an existing order?
A change. My ex wants to move out of state with our daughter.
Understood. What is your ex's full name, so the attorney's team can check for conflicts first?
Melissa Grant.
Got it. Our family law attorney has an opening Thursday at 10:30 am, in person or by video. Which works better?
Video, please.
You're booked for Thursday at 10:30 am by video. A confirmation with the link and a list of documents to gather is on its way to your phone.
What your receptionist takes care of
Structured intake and clean handoffs, so attorneys start each callback prepared.
What changes for the firm
Fewer prospects slip to a competitor
Callers reach someone right away, so the first conversation with your firm happens before they try another.
Attorneys open every file prepared
Each intake arrives in the same format with parties, practice area and urgency at the top.
Billable time stays billable
Fee earners are not interrupted for scheduling questions or wrong-fit enquiries.
Consistent client experience
Every caller hears the same courteous greeting whatever the day or workload.
Live in four steps
- 01
Share your practice areas
Tell us what you take, what you refer out and how urgent matters should be handled.
- 02
Set the intake questions
Choose the details attorneys need for each type of matter.
- 03
Connect your calendar and phone line
The agent books into real availability and answers your existing number.
- 04
Review and go live
Listen to test calls, adjust the wording, then switch it on.
Fits the systems your firm already uses
Viyo works with your existing tools instead of asking you to replace them.
Your attorney calendars
Consultations land in the right diary with the right duration.
Your matter and client records
Intake details can be passed to the system your team already keeps.
Your phone line
Keep your published number and forward calls to the agent as you choose.
Email and text confirmations
Clients receive booking details and document lists automatically.
Call a Viyo agent as a law firms customer would
Pick up the mic and talk to a live voice agent. No signup needed.
You'll say: “I was in a car accident last week and I need to speak to a lawyer.”
Then listen as the agent checks availability, confirms the details, and wraps the call - the way it would on a real call.
Live call via the Viyo Voice SDK · mic access required
Law Firms: what you'll want to know
Is what callers tell the receptionist kept confidential?+
Call details are used only to serve your firm and are handled under the security terms in your agreement. Speak with us about retention settings that fit your professional obligations.
Does the agent give legal advice?+
No. It collects facts, answers basic questions about your firm and books time with an attorney. Anything that needs judgment goes to your team.
What if a caller describes an emergency?+
You define the triggers. Those calls can transfer to an on-call attorney or be marked priority with a message sent immediately.
What happens if it cannot answer a question?+
It says so honestly, takes a message and passes it to the right person instead of guessing.
Can it hand a call to a person during office hours?+
Yes. You choose who receives transfers and when, and unanswered transfers fall back to a message.
Can we keep our current phone number?+
Yes. Your number stays the same and you decide which calls forward to the agent.
Answer every new matter enquiry
Hear how a Viyo receptionist would greet your prospective clients, then set one up for your firm.